Terms and Conditions
Dog training services - Terms
The charges and terms for all Lothian Dog Training ('Lothian Dog Training', 'we', or 'us') services are stated on our website. By making a booking with us, you (‘you’, 'the client' or 'dog owner') will be deemed to have accepted these charges and terms. All payments must be made at the time of booking. Charges and terms may change from time to time.
There will be a £20 cancellation fee if you cancel your session (‘training’, ‘consultation’ or ‘follow up’) at any point after booking and up to a week before the session. If you need to cancel or reschedule within one week of a session, you will be charged a £50 cancellation/reschedule fee for the initial consultation, or £40 for single follow up sessions.
If you need to cancel or reschedule an appointment within 48 hours, the payment for the session is not refundable or transferable (you will lose your money).
If you make a new appointment then full payment is due again.
Block-booked sessions: Follow up sessions which have been bought as a package are not refundable, but individual bookings can be rescheduled up to a week before the session. Within a week of the session, follow up sessions which have been bought as part of a block cannot be rescheduled.
Group class sessions, including remote classes: No refunds are provided for group class sessions which have been booked in advance as we need a certain number of attendants to run the classes.
Email support on questions which directly relate to exercises practiced during the consultation is provided for 3 months after the last training session.
Lothian Dog Training reserves the right to cancel or rearrange a session(s) or group class.
Behaviour and safety
We recommend that all members of the household are present at the time of the consultation. However, no children under the age of 18 can attend the group classes unless specifically agreed upon. During private sessions, an adult should be responsible for the dog’s training. The dog owner is responsible for the child’s behaviour towards the dog before, during and after a session.
The client is responsible for the dog’s behaviour and safety at all times including during private consultations, follow up sessions, and classes and sessions done in a group setting. Please ensure that you use appropriate measures such as safe leashes, long lines and muzzle where appropriate. The dog is the dog owner’s responsibility and should be under control at all times. If the client is concerned about the pace the training is progressing, the client should disclose this to the trainer in charge as soon as possible, and we will move forward at a slower pace.
At the time of booking, clients must disclose details of the dog’s behaviour patterns, including (but not limited to) behavioural problems such as not coming when called, fearfulness, anxiety, reactivity, guarding people/objects//food/toys/crate, nervous or defensive behaviour towards people like growling, charging, lunging, or cowering. The client must disclose details of any previous incidents including (but not limited to) causing injury or distress to people, dogs, or other animals. Failure on the part of the client to disclose behaviour patterns and incidents, and in particular those that might render the dog dangerous or unsafe for the service, will be regarded as gross negligence and a breach of this contract.
To ensure that the training plan is appropriate for the dog, clients must, at the time of booking and throughout the training, disclose details of the dog’s health status, results from any veterinary examination, and any medications the dog is on.
Lothian Dog Training take great pride in the commitment to the dogs we work with. However, Lothian Dog Training cannot be held liable for any loss, injury or death to a dog either inside or outside of the home during any of our behavioural or training services. In any event, unless directly prescribed otherwise by law, Lothian Dog Training’s liability will be limited to the amount of fees paid by the Client.
Lothian Dog Training hold a public liability insurance for the loss and/or damage to third party property and/or bodily injury to the third party persons arising from our activities. However, we always recommend owners hold a third party liability insurance for their dog as the dog owner remains liable for the behaviour of their dog at all times. By agreeing to these terms and conditions, the dog owner agrees not to hold Lothian Dog Training accountable for any losses, liabilities, or injury before, during or after a session or class.
The client authorizes Lothian Dog Training to use any pictures of the client and their dog in its marketing materials. For online consultations, screenshots of videos, the dog and/or owner may also be used for marketing. If you do not wish us to use pictures in this way please notify us in advance in writing by email to [email@example.com].
By submitting a contact or registration form, the client accepts these terms (and successor versions made available) and that they will apply to all services provided by us to the Client. Lothian Dog Training reserves the right to amend or alter these terms from time to time.
All images and videos on the Lothian Dog Training homepage are the intellectual property of Sandra Dlugabarskiene ,protected under the Copyright, Designs and Patents Act 1988 and may not be used without permission.
The Lothian Dog Training logo was commissioned by Hazel Murphy in 2017, and is the intellectual property of Sandra Dlugabarskiene protected under the Copyright, Designs and Patents Act 1988 and may not be used without permission.
These terms are subject to Scottish law and the exclusive jurisdiction of Scottish courts. Any party bringing brining a dispute shall lay out in full and in writing the basis for the dispute and provide the other party the opportunity to respond before commencing litigation. The parties shall engage in Alternative Dispute Resolution where practical as an alternative to litigation.